Delete Your Beba App Account

Legal

How to ask us to delete your Beba App account and the data linked to it, what we remove, and what we have to keep. Last updated: September 2026.

This page applies only to the Beba App, published on Google Play by CMIS. It does not cover any other app or service. If you use Beba App, you can ask us to delete your account and personal data at any time using either method below.

1. Delete your account from inside the Beba App

Open the Beba App and sign in.
Tap the menu (or your profile photo), then Account / Settings.
Select Delete account.
Read the on-screen summary of what will be removed, then confirm by entering your password or the one-time code we send to your phone or email.
Tap Delete my account. You will receive a confirmation email once the request is logged.

2. Request deletion by email

If you cannot access the app, email info@cmis.ke from the email address on your Beba App account with the subject “Beba App - Account Deletion Request” and include the phone number registered to the account. We may ask one or two questions to verify that the account is yours before we act on the request.

3. What happens after you ask

We acknowledge your request within 7 days.
Your account is deactivated immediately so it can no longer be used to sign in.
We delete or anonymise your personal data within 30 days, except for the limited records listed in section 5.
Copies held in encrypted backups are purged on our rolling backup cycle, no later than 90 days after deletion.
Deletion is permanent. If you want a copy of your data, request an export before you delete the account.

4. Data that is deleted

When your Beba App account is deleted we remove:

Account & profile: name, phone number, email address, password and profile photo.
Content you added: saved places and addresses, trip, booking or order history, in-app messages, ratings and reviews, and any photos or files you uploaded.
Location data collected by the app.
Device & usage data: device identifiers, IP addresses, app settings, push tokens, diagnostics and crash logs.
Marketing preferences and contact lists linked to your account.

5. Data that is kept, and for how long

The law and fraud prevention require us to keep a small amount of data for a limited time after your Beba App account is deleted:

Data	Why we keep it	Retention period
Transaction and payment records (M-Pesa, card or bank references, receipts, invoices)	Tax, accounting and audit obligations under Kenyan law	Up to 7 years from the transaction
Records needed for an open dispute, safety report, claim or law-enforcement request	To resolve the matter and meet legal obligations	Until the matter is closed, then deleted
Support correspondence with you	Service quality and handling repeat issues	Up to 24 months, then deleted
A record that the account was deleted and any block or fraud flag against the phone number or device	To prevent re-registration abuse and honour your deletion	Retained on a minimised basis
Aggregated or anonymised analytics	Product statistics that no longer identify you	Retained; not linked back to you

Kept records are access-restricted and are deleted once their retention period ends.

6. Need help?

If you have a question about deleting your Beba App account, contact CMIS at info@cmis.ke · Deloitte Place, Waiyaki Way, Westlands, Nairobi, Kenya.